ReyCare
Plant service & support for industrial plants
ReyCare is Rey Technology’s service program designed to ensure the reliable operation of production and industrial facilities. As a ReyCare member, you maintain control over your systems at all times, with defined response times, personalized support, and predictable costs. Prevent issues before they arise, rather than reacting to them.
Details
No downtime. No waiting on hold.
With ReyCare, you increase the availability of your systems and reduce unplanned downtime—whether it’s a production facility, control system, or critical infrastructure. You receive guaranteed priority and are supported by contacts who know your system. You determine response times, scope of services, and level of support. Your system bears responsibility for customers and delivery deadlines. We share that responsibility with you.
Your shield for systems
As a ReyCare member, you retain full control over your industrial systems via the Rey Service Portal and have access to relevant information, support, and documentation at all times. Our team prioritizes your needs with maintenance, remote maintenance, and technical support. This helps you reduce downtime, ensure stable production processes, and have a reliable contact person by your side—in Switzerland and Germany.
Applications
ReyCare can be used across industries and scaled to accommodate varying levels of plant complexity. ReyCare is used in the following areas:
- Energy: Maintenance and operation of energy plants
- Factory: Service for production and industrial facilities
For complex or highly critical applications, ReyCare can be expanded with customized SLA models.
Your advantages
Service portal
Your Digital Command Center
The browser-based service portal is your central access point to all ReyCare services. Control and monitor your systems from anywhere, without installation.
Included in the service portal:
– Remote access to systems
– Create and track support requests
– Access system documentation
– Analyze reports and operational dataOptional features:
– Alerts for limit violations
– Automatic data collection
– Inventory management
– Update management
Service Packages
Your Protection Levels
Choose the protection level that suits your facility and your risk profile. Each package defines availability, response times, and the level of support—transparent and with fixed costs.
Starting with the Standard protection level, ReyCare meets the regulatory requirements for critical infrastructure in Switzerland and Germany.
Here’s how the protection levels work:
- Connect: Basic coverage with response when needed. Ideal for facilities with a low risk of failure and scheduled maintenance cycles—for example, auxiliary facilities or systems with redundant backup.
- Standard: Fast response times, access to the service portal, and reliable support during business hours. Recommended for systems where an outage would have significant consequences for production or delivery schedules.
- Advanced: Extended availability from 6:00 AM to 7:00 PM, active system monitoring with data logging & alerts, and regular check-ups. The right choice for production facilities with high utilization and multi-shift operations.
- Premium: 24/7 support, 365 days a year—including weekends and holidays. Maximum priority, proactive monitoring, and the fastest response times. For critical processes and infrastructure where every minute of downtime counts.
Not sure which protection level is right for you? Contact us and we’ll analyze your system and recommend the right package.
Protection Levels
Without ReyCare vs. With ReyCare
When service suddenly becomes predictable
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Your contact person
Daniele Di Bella will be happy to show you the advantages this can bring to your company.
